Request a Warranty Service Call

Standard Warranty Conditions

B&S Commercial Kitchens Pty Ltd of 57 Plateau Road, Reservoir, Victoria (hereinafter called ‘B&S’) undertakes by this warranty, that B&S or its agent will pay for the cost of labour and parts which B&S or its agent find defective for: 

  • K+ Range - fifteen (15) months from date of installation.
  • B+S Black Range - eighteen (18) months from date of installation. 
  • Verro Range - twenty-four (24) months from date of installation. 

The liability of B&S under this warranty is limited to the repair or replacement of defective goods or components. All other costs including, without limitation, cartage, carriage and installation shall be borne by the purchaser. 

Warranty labour is supplied free of charge during business hours (8 a.m. to 4 p.m. AEDST) Monday to Friday. Should warranty work be requested outside of our normal working hours, a labour charge will be applied equivalent to a normal hour rate, with out of hours penalty rates. Penalty rates amount must be bourne by the purchaser. Claims for non-covered parts, no faults found, travel over 100km or other items outside our standard terms and conditions will be chargeable. 

1.    This warranty applies only for mainland Australia and Tasmania, and does not cover any service consequent upon accident, alterations, misuse, fire, flood or act of God. 

2.    This warranty is valid only if the appliance has been installed in accordance with local regulations by a duly authorised person, and the B&S installation instructions provided with the appliance. If in doubt, please contact B&S or their representative for further information. No responsibility will be accepted for defects or damages by improper installation, for changes to the product not authorised by B&S or for the operation outside the technical specifications of the appliance. 

3.    This warranty is conditional upon the appliance being used in normal commercial catering operations.

4.    This warranty is the only express warranty given by the Company. No person has authority to change or to add to these obligations and liabilities. 

5.    The Company has the right to determine whether or not a fault is caused by faulty workmanship or material or that any part is defective. 

6.    This warranty does not apply to any loss suffered through or resulting from the non-operation or the ineffective operation of the cooking appliance or any part of the cooking appliance. 

7.    This warranty does not extend to goods and components thereof manufactured either entirely or substantially of glass or similar substances, light globes, infrared or quartz tubes and electrical controls or elements. 

8.    While the goods are in custody of the seller for investigation or repair, they shall be at the risk of the purchaser and no liability shall attach to the Company, its servants or agents for any damage occasioned to, or loan of, the goods whatsoever. 

9.    To obtain the benefit of this warranty, the purchaser/installer must; 

a. complete the ‘Warranty Activation’ form and return it to B&S. 

b. give notice to the Company immediately upon it becoming aware of the alleged defect and in any event before the expiration of the appropriate warranty period. 

10.    Nothing in this warranty, however, shall be construed as affecting any rights you may have under the Trades Practices Act or any other Commonwealth or State Legislation which gives you rights which cannot be modified or excluded by agreement. 

11.    SPECIAL PROVISIONS 

  • Cleaning of spark and ignition sensors is not covered by warranty. Damage caused by oils, water and foodstuffs falling into burner area will not be covered under warranty. 
  • Cleaning of burners due to blockage of burner orifices caused by foodstuffs and/or oils is not covered by warranty. 
  • Breakage of pilot knobs, knee valve handles and knee wands are not covered under warranty. 
  • Piezo leads and ignitors are covered by twelve (12) months parts and labour across K+, B+S Black and Verro ranges. 

12.    IMPORTANT: WARRANTY IS NOT VALID UNTIL WARRANTY ACTIVATION FORM IS COMPLETED AND RECEIVED BY B&S COMMERCIAL KITCHENS PTY LTD within 14 days after installation in order for any service calls to be approved. The form is attached to the unit as well as available on our website and must be filled with appropriate content. 

13. Failure to return Warranty Activation Form will result in reversion to standard B&S Service Warranty Terms of Twelve (12) months parts and labour. 


Submit a SERVICE REQUEST FORM

 
Warranty details
Name of person requesting service *
Name of person requesting service
Name of person on site *
Name of person on site
Address *
Address
Product Information
Appliance #2
Appliance #3
Appliance #4
Terms and Conditions *
PLEASE NOTE: Warranty call outs take place Monday to Fridays between 8.00AM and 17.00PM (except public holidays). Any calls outside these times will be subject to penalty rates. Claims for non-covered parts, no faults found, travel over 100km or other items outside our standard terms and conditions will be chargeable. Credit card details are required as security before a service technician can attend, unless otherwise agreed. A member from our service department will be in contact with you for these details. Your credit card will only be charged should the service call be deemed as a non-warranty issue. A copy of the invoice will be emailed/posted to you in due course if this is the case.